1. Heimdall
  2. Features
★Features

37 features. 68 commands.

Everything Heimdall does: moderation, tickets, modmail, Minecraft, Tebex and a real-time web dashboard. Plus Odin AI, if you want it.

Every core plugin is free for any server size · Premium lifts the limits

01Support and community

Support and community.

Tickets, modmail, suggestions and more.

  • Tickets

    Channel-based tickets with the whole staff workflow.

    • Ticket channels with transcripts
    • Auto-close after inactivity
    • Staff claiming, plus quotas on Premium
    • Category routing
    • Survives bot restarts

    Quotas, SLAs and grading are Premium

    /ticket open/ticket close/ticket claim/ticket-admin category create
  • Modmail

    Support by DM, routed to the right staff.

    • DM modmail with category routing
    • AI summaries of each thread, with Odin AI
    • Attachments stored on Cloudflare R2
    • Staff assignment and handoff
    • Full conversation transcripts
    /modmail open/modmail close/modmail ban
  • Suggestions

    Members suggest things, everyone votes and staff decide.

    • Upvotes and downvotes
    • AI-written suggestion titles, with Odin AI
    • Staff approve or deny
    • Status tracking and updates
    /suggest/suggestion-config/suggestion-categories
  • Applications

    Multi-question forms for staff recruitment and more.

    • Multi-question forms with custom fields
    • Staff review and approval
    • Roles given on approval
    • DM updates for applicants
    /application list/application post
  • Starboard

    The best messages, picked by reactions.

    • Set your own reaction threshold
    • More than one starboard channel
    • Auto-embeds with the message context
    • Leaderboard tracking
  • Role buttons

    Panels where members pick their own roles.

    • Buttons and dropdown menus
    • Groups where members can only pick one
    • Survives bot restarts
    • Your own embed design for each panel
    /rolebuttons create/rolebuttons post
02Moderation and safety

Moderation and safety.

Automod, infractions and logging.

  • Automod

    Automatic filtering with regex pattern matching.

    • Regex rules: 5 on Free, 50 on Premium
    • Choose what happens when a rule trips
    • Whitelist roles and channels
    • Test patterns live
    /automod view/automod enable/automod stats
  • Infractions

    Points-based infractions that decay and escalate.

    • Points for each infraction
    • Points decay over time
    • Escalation tiers: warn, then mute, then ban
    • Full history for every member
    /infractions/setpoints
  • Manual moderation

    The core commands your staff use every day.

    • Ban, kick and mute with reasons recorded
    • Timed mutes and bans
    • Purge messages with filters
    • Lock and unlock channels
    • Sticky messages
    /ban/kick/mute/warn/purge/lock
  • Logging

    A record of what happens across your server.

    • Message edits and deletes
    • Joins, leaves and role changes
    • Channel and role changes
    • Log channels for each category
    • Tidy embeds
    /logging setup/logging view
  • Attachment blocker

    Control attachments and media links channel by channel.

    • An attachment whitelist for each channel
    • Spots and blocks media links
    • File type limits
    • Whitelisted roles can bypass it
    /attachment-blocker setup/attachment-blocker bypass add/attachmentban
03Integrations

Integrations.

Minecraft, Tebex, PlanetSide 2 and AI.

  • Minecraft

    Full Minecraft integration with a companion plugin.

    • Link Discord and Minecraft accounts
    • Automatic whitelist
    • Role sync between Discord and Minecraft
    • Live server status
    • Companion plugin for Paper, Spigot, Folia, Velocity and BungeeCord
    /link-minecraft/mcstatus/import-whitelist/minecraft-setup
  • Tebex

    Run your Tebex store from Discord commands.

    • Look up purchases by username, or a transaction by ID
    • Purchase claiming and gift cards
    • Roles synced to purchases
    • Make and manage coupons
    • Store bans

    The store-admin suite is Premium

    /tebex lookup/tebex claim/tebex giftcard create/tebex coupon
  • PlanetSide 2

    Character linking and outfit management for PS2 communities.

    • Link characters to Discord accounts
    • Outfit management and tracking
    • Live population numbers
    • Roles synced to outfit membership
    /ps2 link/ps2 outfit/ps2 population
  • Voice transcription

    Turns voice channel audio into text.

    • Whisper.cpp or the OpenAI Whisper API
    • Text as people speak
    • Record meetings and events
    • Export transcripts

    Hosted transcription is Premium

    /voice-transcription set/voice-transcription status
  • AI features

    AI help built into several plugins.

    • Suggestion titles written for you
    • Modmail thread summaries
    • AI-assisted content checks
    • Choose your AI provider
04Server tools

Server tools.

Temp voice, welcome messages, tags and more.

  • Temp voice channels

    Join to create a voice channel. It tidies itself away.

    • Join-to-create channels
    • Deleted automatically when empty
    • Owners can rename, limit and lock
    • Naming templates
    /tempvc create/tempvc limit/tempvc rename
  • Welcome messages

    Welcome and goodbye messages in your own words.

    • Template variables to personalise them
    • Separate join and leave messages
    • A test command to preview them
    • Send in a channel or by DM
    /welcome setup/welcome test
  • Tags

    Reusable snippets of text with autocomplete.

    • Save answers you give a lot
    • Autocomplete in slash commands
    • Staff-only or public
    • Embeds supported
    • Tags can be their own slash commands
    /tag create/tag use/tag list
  • Reminders

    Personal and server reminders, in plain words.

    • Understands times like “in 2 hours”
    • Context-aware reminders
    • Repeating reminders
    • Sent by DM or in a channel
    /reminder/reminders
  • Minigames and economy

    Games to play and a server economy.

    • 22 games, including Connect 4, Wordle and blackjack
    • HeimdallCoin economy
    • Leaderboards
    • Set your own rewards
    /games connect4/games tictactoe/economy balance
  • Translation

    Translates messages on request, or automatically in multilingual channels, using DeepL.

    • Translate a message from its right-click menu, or by reacting with a flag
    • Auto-translate channels into your main language
    • Set each member's preferred language
    • Keeps the original next to the translation
    /translate message/translate channel/translate language
05Dashboard

Dashboard.

The real-time web dashboard.

  • Dashboard overview

    24 pages that update in real time.

    • 24 pages covering every plugin
    • Live updates over WebSockets
    • Staff log in with Discord
    • Works on your phone
  • Drag-and-drop widgets

    Each staff member lays it out their way.

    • Drag widgets where you want them
    • Layouts saved per person
    • Stats, lists and charts
    • Resizable panels
  • Permission system

    Role-based permissions with three states.

    • Allow, Deny or Inherit
    • Control each page and each action
    • Respects your role hierarchy
    • Quick presets
  • Setup wizard

    Four steps to get a new server going.

    • A guided 4-step setup
    • Presets for common setups
    • Export and import server templates
    • Change lots of settings at once
06Odin AI

Odin AI.

The optional AI add-on.

  • AI text moderation

    Understands context, not just keywords, so it catches harassment, threats and spam that regex rules miss.

    • Classifies messages in context
    • Confidence thresholds for each action
    • Flag for review, delete or mute
    • Staff see its reasoning in the mod log
    • Leave chosen roles out of AI checks
  • AI image moderation

    Checks images for NSFW content, scam screenshots, fake giveaways and phishing links hidden in pictures.

    • NSFW and gore detection
    • Spots fake giveaway and phishing screenshots
    • Flags QR codes for a human to check
    • Reads the text in images
    • Catches fake Nitro and Steam gift cards
  • Smart ticket replies

    When a ticket opens, it drafts a reply from your server's knowledgebase. Staff check it before it goes.

    • Suggest mode: staff send, edit or ignore the draft
    • Auto-reply mode: sends straight away and asks if it helped
    • Cites the knowledgebase in every reply
    • Only auto-replies when it's confident
  • Modmail assistant

    Summarises any modmail thread in one click and spots conversations that need care.

    • One-click summaries for staff catching up
    • Suggested replies from the thread so far
    • Flags frustrated or upset members
    • Shows escalation risk in the dashboard
  • AI Q&A bot

    Answers members' questions from your knowledgebase, rules and uploaded documents.

    • /ask works in any channel
    • Q&A channel mode: every message gets a threaded reply
    • Forum mode: answers new posts, spots duplicates and tags them
    • Cites the knowledgebase in every answer
    • Logs unanswered questions so you can fill the gaps
    /ask
  • AI conversation modes

    Custom AI personas for particular channels: lore guides, support helpers, onboarding bots and more.

    • As many personas as you like
    • Start them from a channel, a slash command or a DM
    • Set the topics and how long chats can run
    • Hands over to staff when it should
    • Remembers the conversation so far
✓Right then

One bot for the whole lot.

Every core plugin is free for any server size, and there's no card to enter. A 4‑step wizard handles setup, and your mod team logs in with Discord.

Opens bot.bifrost.gg in a new tab. Questions first? Ask us in the support Discord (opens in a new tab) or read the docs (opens in a new tab).