1. Heimdall
  2. Built for
  3. Support tickets
#Support tickets

Discord tickets with a real web dashboard.

Your staff get a real-time dashboard, not just a pile of ticket channels. Open, claim, resolve and review tickets, all in one place.

Add to Discord (opens in a new tab)See pricing

Free for any server size · No card needed · Never asks for Administrator

02

Tickets and modmail

Channel-based tickets with transcripts, auto-close and staff claiming. DM-based modmail with category routing, AI summaries and attachment storage.

/ticket open/ticket close/ticket claim/modmail open
01The problem

Ticket channels pile up.

Most Discord ticket bots work the same way: they make a channel. Your staff scroll through dozens of open ticket channels looking for the ones nobody has answered. There's no overview, no way to assign tickets and no way to see what's waiting. Two people end up working the same ticket, and transcripts go missing.

02What it does

What Heimdall does for support teams.

Everything a proper ticket system needs, in one bot.

  • Real-time dashboard

    See every ticket at a glance and filter by status, category or the staff member it's assigned to. No more scrolling through channels.

  • Staff claiming and quotas

    Staff claim tickets so nobody doubles up. Quotas, part of the Premium support suite, stop anyone getting swamped.

  • Category routing

    Send tickets to the right team automatically. Bug reports go to the developers and billing questions go to support.

  • Auto-close and reminders

    Quiet tickets get a reminder, then close themselves after a period you choose. Your queue stays tidy.

  • Transcripts and logs

    Every ticket is logged with its full message history. Search, export and review old tickets from the dashboard.

03Setting it up

Four steps. Under five minutes.

  1. 1

    Invite Heimdall

    Add the bot to your Discord server in one click.

  2. 2

    Create ticket categories

    Set up categories like bug reports, billing and general support in the dashboard.

  3. 3

    Set up a ticket panel

    Make a panel with a button, or use the slash command, so members can open tickets.

  4. 4

    Start handling tickets

    Your team picks up tickets from Discord and from the web dashboard.

04Questions

Ticket questions.

5 on Free and 25 on Premium, which covers bug reports, billing, general support, applications or whatever else your server needs. You get 1 ticket panel on Free and 25 on Premium.

Yes, and that's the big difference. Staff can view, claim, answer and close tickets from a real-time web dashboard, not just from Discord.

Yes. Every ticket gets a full transcript with all its messages, attachments and details. You can search and export transcripts from the dashboard.

Also see Heimdall for Minecraft servers, Heimdall for Tebex stores, every ticket command and how to set up a Discord ticket system.

✓Right then

Your other bots won't take it personally.

Free for any server size, no card needed. A 4‑step wizard handles setup, and your mod team logs in with Discord.

Add to Discord (opens in a new tab)

Opens bot.bifrost.gg in a new tab. Questions first? Ask us in the support Discord (opens in a new tab) or read the docs (opens in a new tab).