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Heimdall is a Discord bot by Bifröst built around a plugin system. Each feature is a plugin that can be enabled or disabled independently. Configuration happens through the web dashboard at bot.bifrost.gg, where server administrators control everything from moderation rules to ticket categories to game economy settings. This documentation covers every feature available to both server administrators and regular members. If you are evaluating Heimdall, see the pricing page for a comparison of available plans.

Getting started

Adding Heimdall to your server

Invite the bot and run initial setup.

Using the dashboard

Log in, navigate the interface, and configure your server.

Understanding permissions

How Heimdall’s permission system works and how to configure it.

Command reference

Full list of every slash command across all plugins.

Premium and White-Label

What the paid plans unlock, the limits they lift, and how to upgrade.

Pricing

Compare plans and see which features are included at each tier.

Moderation

Manual actions

Warn, ban, kick, mute, and purge commands.

Automod rules

Automated rule enforcement with keyword and pattern matching.

Escalation

Progressive enforcement - automatic mutes, kicks, and bans based on accumulated points.

Infraction tracking

View and manage a member’s warning and ban history.

Channel controls

Lock channels, apply channel-specific bans, and block leave-to-evade attempts.

Appeals

Allow banned members to submit appeals through a dedicated form.

Support

Tickets

Structured support ticket system with categories, staff assignment, and analytics.

Modmail

DM-based support threads that route member messages to your staff team.

Applications

Configurable application forms with staff review workflow.

Analytics

Response times, ticket volume, staff performance, and customer satisfaction reviews.

Community

Welcome messages

Send a formatted message to new members when they join.

Suggestions

Structured suggestion system with voting and staff review.

Starboard

Automatically repost popular messages to a highlight channel.

Role buttons

Self-assignable role panels with toggle buttons.

Tags

Saved text snippets and embed templates, callable with a slash command.

Reminders

Set personal reminders directly in Discord.

Voice

Temporary channels

Join-to-create voice channels that delete themselves when empty.

Voice transcription

Automatically transcribe voice messages to text.

Waiting room

Notify staff when a member enters a waiting room voice channel.

Games and Economy

Overview

Enable games and configure channel and role access.

Board games

2048, Connect Four, Memory, Tic-Tac-Toe, Battleship, and Solitaire.

Casino games

Blackjack, Coinflip, Dice, Higher-Lower, Horse Racing, Mines, and Roulette.

Economy

Server currency, daily claims, tipping, and leaderboards.

Integrations

Minecraft

Whitelist management, account linking, RCON, and live server status.

PlanetSide 2

Census API lookups, outfit management, and population tracking.

Tebex

Connect your Tebex store to view transactions and issue gift cards.

NamelessMC

Link Discord accounts to NamelessMC forum profiles.

AI and Language

Odin AI

AI assistant with configurable context and a knowledge base.

Translation

DeepL-powered message translation with per-channel auto-translate.

Utilities

Logging

Route server events - edits, deletes, joins, bans - to designated channels.

Attachment blocker

Block specific file types globally or per channel.

Don't @ me

Warn users who mention protected roles.

Customer portal

Self-service panel giving members access to their linked accounts and integrations.

Status and info

Bot latency, uptime, and user information commands.