1. Heimdall
  2. Odin AI
AIOptional add-on

AI that knows your server.

Odin AI adds smart moderation, support replies, a Q&A bot and custom AI personas to Heimdall. It works from your server's own context and knowledgebase, and there are no API keys to sort out.

From £4.99 a month · Works on every Heimdall plan, Free included · Cancel any time

  • AI moderation
  • Ticket auto-replies
  • Live translation
  • Knowledgebase Q&A
  • Dashboard assistant

An example server, played on a loop.

01How it's different

Set it up once. Every feature uses it.

Most AI tools for Discord want a separate API key and a separate system prompt for each feature, and they leave you to keep them all in step.

Odin AI works the other way round. You describe your server once: what it's for, your rules, your tone, your knowledgebase and how the assistant should sound. Every AI feature reads from that.

So your ticket replies sound like your server, your Q&A bot knows your FAQ and your moderation understands your community's norms.

Your AI context

  • Server description
  • Rules and guidelines
  • Dos and don'ts
  • Knowledgebase articles
  • Brand voice and assistant name
  • Moderation
  • Tickets
  • Q&A
  • Modmail
  • Conversation modes
02What it does

Everything Odin AI can do.

Six main features, and every Odin AI tier gets all of them.

  • AI text moderation

    Understands context, so it catches what keyword filters miss.

    • Spots subtle harassment, threats and coordinated spam, not just keywords
    • Categories you configure, each with its own confidence threshold
    • Three actions: flag for staff, delete or mute
    • Its reasoning goes in the mod log, with one-click Warn, Timeout and Ban buttons
    • Immune roles, and channel scoping by blacklist or whitelist
    • Reads the conversation around a message to cut false positives
  • AI image moderation

    Checks every image attachment with vision AI.

    • Spots NSFW content, scam screenshots and phishing attempts
    • Uses a vision model that actually looks at the picture
    • The same categories and thresholds as text moderation
    • PNG, JPEG, GIF and WebP, checked by the file's real type
    • Escalation buttons on every flagged image
  • Smart ticket replies

    New tickets get an instant reply from your knowledgebase.

    • Suggest mode: it drafts a reply in a private staff thread for staff to check first
    • Auto-reply mode: it replies straight away, with a Talk to a Human button
    • Follows the whole ticket thread, not just the first message
    • Waits for the member to finish typing before it replies
    • Goes quiet after repeated off-topic questions
    • Cites the knowledgebase in every reply
  • Modmail assistant

    Summarise, answer and sort modmail threads.

    • A 3 to 5 sentence summary of any thread
    • Suggested replies that staff can check, edit or bin
    • Sentiment in five levels, from positive to hostile, with an escalation risk score
    • Auto-reply mode for DMs, with a Talk to a Human button
    • Waits for staff to finish typing before it fires
    • Answers from your server's own FAQ
  • Q&A bot

    Answers members' questions from your knowledgebase, day and night.

    • /ask works in any channel
    • Finds answers with vector search, with a keyword fallback
    • Posts a tidy public reply with its sources
    • Respects per-member restrictions, so you can keep someone away from the AI
    • Logs unanswered questions so you know what to add
    /ask
  • Conversation modes

    Custom AI personas for any channel or job.

    • As many personas as you like: lore guides, support helpers, onboarding bots
    • Start them from a channel, a slash command or a DM
    • Set allowed and banned topics, a turn limit and a session timeout
    • Opens threads to keep conversations tidy
    • Hands over by pinging staff, opening a ticket or messaging a moderator
    • Limited to one message every 3 seconds per person

Also in Odin AI: live translation, AI welcome messages and onboarding, and the dashboard assistant. See every Odin AI feature.

03Getting started

Up and running in minutes.

  1. 1

    Subscribe in the dashboard

    Open your Heimdall dashboard, go to the AI section and pick a tier. There are no API keys and no outside accounts, unless you'd rather bring your own key.

  2. 2

    Set up your AI context

    Tell Odin about your server: what it's for, your rules, your tone and your knowledgebase. Every AI feature uses it automatically.

  3. 3

    Turn on what you want

    Switch on AI moderation, the Q&A bot, ticket replies or any mix. Each feature has its own simple settings.

04Knowledgebase

It answers from your own knowledgebase.

Odin doesn't answer generic questions. It answers questions about your server, using what you've given it.

Add FAQ articles, upload documents, crawl web pages and describe your community. Odin uses all of it to answer support questions, write ticket replies and moderate with your community's priorities in mind. Every unanswered question is logged, so you always know what to add next.

  • A Markdown editor for articles
  • Upload PDFs and text files and the text is pulled out for you
  • Crawl whole websites, up to 50 pages, to bring in your docs
  • Tags and filters to keep it organised
  • Vector search finds the most relevant articles for each question
  • A log of the questions it couldn't answer

Knowledgebase editor

  • Getting Started Guideonboarding24 lines
  • Server Rules & Guidelinesrules18 lines
  • Ban Appeal Processsupport12 lines
  • VIP Perks & Benefitsstore8 lines

4 articles · 62 lines · Last updated 2 hours ago

An example knowledgebase.

05Pricing

Simple pricing, by the token.

Every tier includes every Odin AI feature. You only pay for how much you use, and all prices include VAT.

  • Odin AI Starter

    £4.99/mo

    5M tokens a month

    About 4,348 AI calls a month

    • Every Odin AI feature
    • Knowledgebase Q&A
    • AI text and image moderation
    • Token usage dashboard
  • Most popular

    Odin AI Pro

    £9.99/mo

    15M tokens a month

    About 13,043 AI calls a month

    • Everything in Starter
    • 3 times the token budget
    • Suits active servers
  • Odin AI Max

    £19.99/mo

    40M tokens a month

    About 34,783 AI calls a month

    • Everything in Pro
    • 8 times the Starter budget
    • For large, busy servers

Need more mid-month? Token top-up packs start at £1.99 in the dashboard. You can also opt in to overage billing at £4.00 per 1,000,000 tokens, so the AI never stops.

Prefer your own API key? Odin AI works with keys from Anthropic, OpenAI, Google Gemini and OpenRouter. Add yours in the dashboard and you don't need a subscription.

06Questions

Odin AI questions.

No. Odin AI is fully managed: we handle the API access. You subscribe, set up your context and the features work. If you'd like to use your own key, you can bring one from Anthropic, OpenAI, Google Gemini or OpenRouter.

Roughly one word, or part of a word, as the AI model reads it. A typical AI job (a moderation check, a ticket reply or a knowledgebase answer) uses between 500 and 1,500 tokens. The dashboard shows your exact usage as it happens, split by feature and model.

The AI features pause until your budget resets at the start of your next billing period. You'll get DM warnings at 70%, 80% and 95% usage. You can also buy a top-up pack or turn on overage billing in the dashboard so nothing stops.

Yes. Add a key from Anthropic, OpenAI, Google Gemini or OpenRouter in the dashboard, under AI and then Billing. You pay your provider directly for what you use, and you don't need an Odin AI subscription.

Yes. Odin AI is an add-on that works on any Heimdall plan, Free included. You pay for the AI separately, on top of your Heimdall plan.

Log in to the dashboard at bot.bifrost.gg (opens in a new tab) and go to AI, then Billing. You can subscribe, change tier, see your token usage and set up your own keys there.

Yes. The knowledgebase you set up feeds every AI feature. Ticket replies, the Q&A bot, modmail replies and conversation modes all draw from the same articles and documents.

Odin AI sends routine jobs, like moderation checks, to faster models and harder ones, like knowledgebase answers, to more capable models. Image moderation uses a model that can see images. You don't need to pick or set up a model.

Keyword filters match exact words or patterns. AI moderation understands context, so it can catch passive-aggressive harassment, coded language, threats without obvious words and other things regex can't. It also shows staff its reasoning for every decision, so you can always see why it acted.

Your knowledgebase, server context and message content go to the AI provider only at the moment they're processed, and the provider doesn't store them for training. If you bring your own key, check your provider's data policy. Saved API keys are encrypted with AES-256. They're never logged, never returned by any API and never shown again in the dashboard after you save them.

✓Right then

Add Odin AI from your dashboard.

Set-up takes minutes. There are no API keys, and you can cancel any time.

Opens bot.bifrost.gg in a new tab. Questions first? Ask us in the support Discord (opens in a new tab) or read the docs (opens in a new tab).